You’ve invested in intelligent automation to free your team from manual, repetitive tasks. But what happens when the system encounters something it doesn’t recognize? Our Managed Exception Service ensures your automated workflows run at peak efficiency, so your team can stay focused on their core work, not on fixing software errors.
Even the Best Automation Needs Oversight
No automation platform is infallible. In any live environment, exceptions will occur. A supplier might send an invoice in a new format, a scanned document could be illegible, or critical data might be missing. When this happens, the automated process stops, and the document is flagged for manual review.
This creates a new, unplanned manual task that can quickly disrupt your team’s productivity and pull them away from their primary responsibilities.
The Hidden Costs of Handling Exceptions
Managing exceptions internally is more than a minor inconvenience; it’s a hidden operational cost. It forces your skilled finance or logistics staff to stop their high-value work to troubleshoot a software issue.
This interruption not only creates delays in critical processes like invoice payments or order fulfillment but also requires you to train your team on a system they shouldn’t need to interact with. Over time, this constant stop-and-start workflow erodes the very efficiency you sought to create.
Your Dedicated Team of Document Analysts
Our Managed Software and Exception Service provides a dedicated team of experts who act as your first line of defense. We become the human-in-the-loop, so your team doesn’t have to be.
Our analysts monitor your exception queue in real-time. When a document fails, we immediately investigate the root cause, correct the issue, and securely resubmit the document into the workflow. We handle the analytical and administrative aspects of the system, allowing your organization to focus purely on its revenue-generating processes.
The Advantage of a Managed Service
Partnering with us for exception handling delivers tangible, immediate benefits for your business.
- Free Your Internal Resources The most significant benefit is empowering your team to remain 100% focused on their core responsibilities and strategic goals.
- Maximise Your Automation ROI Ensure you get the full efficiency benefit from your automation investment without the hidden costs of pulling your staff into system management.
- Gain Deeper Process Insights We do more than just fix errors; we analyze them. We provide powerful reports on exception trends, helping you identify and solve systemic issues with supplier documents or internal processes.
- Ensure Seamless Process Continuity Exceptions are handled immediately as they occur, preventing bottlenecks and ensuring that critical workflows continue to run smoothly and on schedule.
Is This Service Right for You?
Our Managed Exception Service is ideal for organizations that want to:
- Reap the full rewards of automation without dedicating internal staff to system management.
- Handle high volumes of documents where even a small exception percentage creates a significant manual workload.
- Empower their teams to focus on strategic, high-value work instead of administrative software tasks.
Achieve Effortless Automation
Stop letting system exceptions become your team’s problem. Let our experts handle the oversight, so you can enjoy the full benefits of a truly efficient, automated workflow.